1.1 The definitions and rules of interpretation in
this clause apply in these Conditions:
Acceptable Use Policy: Zenotech’s policy for
the acceptable use of the Services from time to
time, as set out in the Documentation.
Authorised User: those employee, agent or
contractor of the Customer who is authorised by the
Customer to use the Services and the Documentation,
as further described in clause 3.2(d).
Authorised Hours: the number of hours use of
the Services required by the Customer and agreed by
Zenotech for which payment has been pre-authorised.
Business Day: any day which is not a
Saturday, Sunday or public holiday in the UK.
Proprietary Information: information that is
proprietary or confidential and is either clearly
labelled as such or identified as Proprietary
Information in clause 11.5.
Contract: the contract between Zenotech and
the Customer for the provision of the Services in
accordance with these Conditions.
Customer: the person purchasing the Services
from Zenotech.
Customer Data: the data inputted by the
Customer, or Authorised User for the purpose of
using the Services or facilitating the Customer’s
use of the Services and the results derived
therefrom.
Documentation: the document made available to
the Customer by Zenotech online at
epic.zenotech.com, which sets out a description of
the Services and the user instructions for the
Services.
Effective Date: the date on which each period
of Authorised Hours commence.
Normal Business Hours: 8.00 am to 6.00 pm
local UK time, each Business Day.
Order: the Customer’s order for the Services,
placed by means of the Ordering Process.
Ordering Process: the process for configuring
and ordering the Services, located on the Portal.
Portal: the area on Zenotech’s website for
the Ordering Process and for access to the Services.
Project: the project of the Customer in
relation to which the Services are provided.
Services: the services provided by Zenotech
to the Customer under these Conditions, as more
particularly described in the Documentation.
Software: the online software applications
provided by Zenotech as part of the Services.
Subscriptions: the subscriptions purchased by
the Customer pursuant to clause 9 which entitle the
Authorised User to access and use the Services and
the Documentation for the Authorised Hours.
Subscription Fees: the subscription fees
payable by the Customer to Zenotech for the
Subscriptions, at the rates set out in the Ordering
Process.
Support Services Policy: Zenotech's policy
for providing support in relation to the Services as
set outin the Documentation.
Zenotech: Zenotech Limited (company
number:07926926) whose registered office is at 1
Larkfield Grove, Chepstow, Monmouthshire NP16 5UF.
1.2 Clause, schedule and paragraph headings shall not
affect the interpretation of these Conditions.
1.3 A person includes an individual, corporate or
unincorporated body (whether or not having separate
legal personality).
1.4 Words in the singular shall include the plural and
vice versa.
1.5 A reference to a statute or statutory provision is
a reference to it as it is in force for the time
being, taking account of any amendment, extension, or
re-enactment and includes any subordinate legislation
for the time being in force made under it.
1.6 A reference to writing or written includes faxes
and e-mail.
2. Basis of contract
2.1 The Order constitutes an offer by the Customer to
purchase the Services in accordance with these
Conditions.
2.2 The Customer shall place an Order by completing
the Ordering Process.
2.3 The Order shall only be accepted when the Ordering
Process has been completed and the Authorised User is
issued with a username, at which time the Contract
shall come into effect between the parties.
2.4 The Contract and the documents referred to in it
constitute the entire agreement between the parties.
These Conditions apply to the Contract to the
exclusion of any other terms that the Customer may
seek to impose or incorporate or which are implied by
trade, custom, practice or course of dealing.
2.5 Any description or examples of the Services on
Zenotech’s website or elsewhere are issued or provided
for the sole purpose of giving an approximate idea of
the Services described in them. They shall not form
part of the Contract or have any contractual force.
3. Subscription
3.1 Subject to the Customer purchasing the
Subscriptions in accordance with clause 9, the
restrictions set out in this clause 3 and the other
terms of these Conditions, Zenotech hereby grants to
the Customer a non-exclusive, non-transferable right
to permit one Authorised User to use the Services and
the Documentation for the Authorised Hours and for the
Customer's internal business operations.
3.2 Unless otherwise agreed, one Authorised User shall
be permitted to access and use the Services and the
Customer shall ensure that the Authorised User shall
select (in accordance with Zenotech’s password policy)
and keep a secure password for his use of the Services
and Documentation, and shall keep his password
confidential.
3.3 The Customer shall comply at all times with the
Acceptable Use Policy and Zenotech reserves the right,
without liability or prejudice to its other rights to
the Customer, to disable the Customer’s access to,
and/or delete, any material that breaches the
provisions of the Acceptable Use Policy and/or suspend
or terminate the Customer’s access to the Customer
Data and/or Services.
3.4 The Customer shall not:
(a) except as may be allowed by any applicable law
which is incapable of exclusion by agreement between
the parties or as may be permitted by the relevant
licence in relation to the open source elements of
the Software:
(i) attempt to copy, modify, duplicate, create
derivative works from, frame, mirror, republish,
download, display, transmit, or distribute all or
any portion of the Software and/or Documentation
(as applicable) in any form or media or by any
means; or
(ii) attempt to reverse compile, disassemble,
reverse engineer or otherwise reduce to
human-perceivable form all or any part of the
Software; or
(b) access all or any part of the Services and
Documentation in order to build a product or service
which competes with the Services and/or the
Documentation; or
(c) use the Services and/or Documentation to provide
services to third parties; or
(d) subject to clause 19.1, license, sell, rent,
lease, transfer, assign, distribute, display,
disclose, or otherwise commercially exploit, or
otherwise make the Services and/or Documentation
available to any third party except the Authorised
User.
3.5 The Customer shall use all reasonable endeavours
to prevent any unauthorised access to, or use of, the
Services and/or the Documentation and, in the event of
any such unauthorised access or use, promptly notify
Zenotech.
3.6 The rights provided under this clause 3 are
granted to the Customer only, and shall not be
considered granted to any subsidiary or holding
company of the Customer.
4. Additional Subscriptions
4.1 Subject to clause 4.2, the Customer may, from time
to time, by means of the Ordering Process, request:
(a) an increase in the Authorised Hours;
(b) additional disk storage space in excess of that
permitted for the configuration of Services
selected; or
(c) archiving of its data on the server for a
further period after the expiry of the Authorised
Hours.
4.2 Acceptance of the request by the Customer under
clause 4.1 above shall be subject to completion of the
Ordering Process, pre-authorisation of payment, and
notification of acceptance to the Customer by means of
Zenotech making available the additional
Subscriptions. For the avoidance of doubt, such
additional Subscriptions shall be provided on the
terms of the Contract, as varied to incorporate the
additional Subscriptions.
5. Services
5.1 Zenotech shall provide the Services and make
available the Documentation to the Customer on and
subject to these Conditions.
5.2 Zenotech shall use commercially reasonable
endeavours to make the Portal available 24 hours a
day, seven days a week (measured at point of access to
the Portal), except for:
(a) planned maintenance carried out during the
maintenance window of 10.00 pm to 2.00 am UK time;
and
(b) unscheduled maintenance performed outside Normal
Business Hours, provided that Zenotech has used
reasonable endeavours to give the Customer at least
4 Normal Business Hours’ notice in advance.
5.3 It is acknowledged that the Services are provided
on third party servers and that Zenotech has no
control over the uptime of such servers, and
accordingly Zenotech makes no warranty as to the
uptime or availability of such servers.
5.4 Zenotech will, as part of the Services and at no
additional cost to the Customer, provide the Customer
with Zenotech’s standard customer support services
during Normal Business Hours in accordance with
Zenotech's Support Services Policy in effect at the
time that the Services are provided. Zenotech may
amend the Support Services Policy in its sole and
absolute discretion from time to time. The Customer
may purchase enhanced support, development or
consultancy services separately at Zenotech’s then
current rates.
5.5 Zenotech shall be entitled to suspend the
Customer’s access to the Services if the Customer has
or is about to exceed the current Authorised Hours.
6. Customer data
6.1 The Customer shall own all right, title and
interest in and to all of the Customer Data and shall
have sole responsibility for the legality,
reliability, integrity, accuracy and quality of the
Customer Data.
6.2 The Customer shall be responsible for the back up
of the Customer Data and any data derived, or
resulting, from such data. Zenotech shall not be
responsible for any loss or destruction of Customer
Data, nor shall it be responsible for the alteration
or disclosure of such data unless caused by its
negligence.
6.3 If Zenotech processes any personal data on the
Customer’s behalf when performing its obligations
under these Conditions, the parties record their
intention that the Customer shall be the data
controller and Zenotech shall be a data processor and
in any such case:
(a) the Customer acknowledges and agrees that the
personal data may be transferred or stored outside
the EEA or the country where the Customer and the
Authorised Users are located in order to carry out
the Services and Zenotech’s other obligations under
these Conditions;
(b) the Customer shall ensure that the Customer is
entitled to transfer the relevant personal data to
Zenotech so that Zenotech may lawfully use, process
and transfer the personal data in accordance with
these Conditions on the Customer's behalf;
(c) the Customer shall ensure that the relevant
third parties (which shall include the Authorised
User) have been informed of, and have given their
consent to, such use, processing, and transfer as
required by all applicable data protection
legislation;
(d) Zenotech shall process the personal data only in
accordance with the terms of these Conditions and
any lawful instructions reasonably given by the
Customer from time to time; and
(e) each party shall take appropriate technical and
organisational measures against unauthorised or
unlawful processing of the personal data or its
accidental loss, destruction or damage.
6.4 The Customer shall be entitled to store the
Customer Data on Zenotech’s server for the duration of
the Authorised Hours and/or download the Customer Data
at any time during the Authorised Hours.
6.5 In addition to its rights under clause 14,
Zenotech shall be entitled to delete the Customer Data
if:
(a) the Customer has failed to request either (i)
additional Authorised Hours or (ii) a further period
for storage or archiving of the Customer Data in
accordance with clause 4 within 30 days of the
expiry of the last period of Authorised Hours; or
(b) the Customer has failed to request either (i)
additional Authorised Hours or (ii) a further period
for storage or archiving of the Customer Data in
accordance with clause 4 before the expiry of the
then current period for storage or archiving of the
Customer Data; or
(c) the Customer has requested an additional
Authorised Hours or a further period for storage or
archiving of the Customer Data in accordance with
clause 4 but has failed to make, or provide all
information and consents necessary to pre-authorise,
payment (as the case may be).
7. Supplier's obligations
7.1 Zenotech warrants that:
(a) it has taken all reasonable steps to verify the
integrity of the code comprised in the Software
(save to the extent that such code is open source);
and
(b) the Services are suitable for the purposes set
out in the description of the Services.
7.2 The warranties at clause 7.1 shall not apply to
the extent of any non-conformance which is caused by
use of the Services contrary to Zenotech's
instructions, or modification or alteration of the
Services by any party other than Zenotech. If the
Services do not conform with the foregoing undertaking
in any material respect, Zenotech will, at its
expense, use all reasonable commercial endeavours to
correct any such non-conformance promptly. Such
correction or substitution constitutes the Customer's
sole and exclusive remedy for any breach of the
warranties set out in clause 7.1. Notwithstanding the
foregoing, Zenotech:
(a) does not warrant that the Customer's use of the
Services will be uninterrupted or error-free; or
that the Services, Documentation and/or the
information obtained by the Customer through the
Services will meet the Customer's requirements;
(b) is not responsible for any delays, delivery
failures, or any other loss or damage resulting from
the transfer of data over communications networks
and facilities, including the internet, and the
Customer acknowledges that the Services and
Documentation may be subject to limitations, delays
and other problems inherent in the use of such
communications facilities;
(c) is not responsible for the security, capability,
stability or integrity of servers operated by third
partes
7.3 Zenotech warrants that it has put in place
reasonable security measures for the transfer of data
between its Portal and the appropriate server but does
not warrant that the server is secure.
7.4 These Conditions shall not prevent Zenotech from
entering into similar agreements with third parties,
or from independently developing, using, selling or
licensing documentation, products and/or services
which are similar to those provided under these
Conditions.
7.5 Subject to clause 8.1(d), Zenotech warrants that
it has and will maintain all necessary licences,
consents, and permissions necessary for the
performance of its obligations under these Conditions.
8. Customer's obligations
8.1 The Customer shall:
(a) comply with all applicable laws and regulations
with respect to its activities under these
Conditions;
(b) carry out all other Customer responsibilities
set out in these Conditions in a timely and
efficient manner;
(c) ensure that the Authorised Users use the
Services and the Documentation in accordance with
the terms and conditions of these Conditions and
shall be responsible for any Authorised User’s
breach of these Conditions;
(d) in respect of open source software, comply at
all times with the appropriate licensing terms;
(e) ensure that its network and systems comply with
any relevant specifications provided by Zenotech
from time to time;
(f) be solely responsible for procuring and
maintaining its network connections and
telecommunications links from its systems to
Zenotech’s data centres, and all problems,
conditions, delays, delivery failures and all other
loss or damage arising from or relating to the
Customer's network connections or telecommunications
links or caused by the internet;
(g) be responsible for the security and integrity of
any transfer of data (whether electronic or
physical) other than by means of the Portal. Where
the Customer agrees to a physical transfer for data
(for instance by means of hard drive), any such
transfer shall be wholly at the risk of the Customer
and shall incur an additional fee; and
(h) be responsible, at its own cost, for complying
with all import rules and regulations and for
obtaining such import licences and other consents in
relation to the Services and Documentation as are
required from time to time and, if required by
Zenotech, make those licences and consents available
to it.
(i) be older than 13 years old;
9. Charges and payment
9.1 The Customer shall pay the Subscription Fees and
any other fees due to Zenotech in accordance with this
clause 9.
9.2 The Customer shall, during the Ordering Process,
provide to Zenotech valid, up-to-date and complete
credit card details or other payment method acceptable
to Zenotech, and the Customer hereby authorises
Zenotech to pre-authorise such credit card on the
Effective Date (and each subsequent Effective Date)
for the Subscription Fees payable in respect of the
Subscriptions.
9.3 Zenotech shall be entitled to invoice the Customer
for the Subscription Fees monthly in arrears or on
completion of the Project (as determined by Zenotech
in its reasonable discretion), whichever is sooner.
9.4 Zenotech shall be entitled to take payment of the
Subscription Fees and any other fees due hereunder
immediately upon issuing its invoice to the Customer
pursuant to clause 9.3 above.
9.5 If Zenotech is unable to take payment of the
Subscription Fees or any other fees due hereunder in
accordance with clause 9.4 above for any reason other
than Zenotech’s fault, and without prejudice to any
other rights and remedies of Zenotech:
(a) Zenotech may, without liability to the Customer,
disable the Customer’s password, account and access
to all or part of the Services and Zenotech shall be
under no obligation to provide, or provide access
to, any or all of the Services while the invoice(s)
concerned remain unpaid; and
(b) interest shall accrue on such due amounts at an
annual rate equal to 8% over the then current base
lending rate of HSBC Plc or, if higher, Zenotech’s
actual cost of borrowing at the date the relevant
invoice was issued, commencing on the due date and
continuing until fully paid, whether before or after
judgment.
9.6 All amounts and fees stated or referred to in
these Conditions:
(a) shall be payable in pounds sterling;
(b) are non-cancellable and non-refundable;
(c) are inclusive of value added tax and/or any
sales , which Zenotech believes are applicable.
9.7 Where Zenotech shall have erroneously failed to
include all taxes under clause 9.6(c) in its
pre-authorisation requirements or its invoice, it
shall be entitled to invoice the Customer for such
additional amounts and the Customer make pay such
invoice in accordance with clause 9.4.
9.8 Zenotech shall be entitled to increase its fees
under these Conditions at any time provided that such
increase shall not apply to any Authorised Hours in
respect of which the Effective Date has already taken
place.
10. Proprietary rights
10.1 The Customer acknowledges and agrees that
Zenotech and/or its licensors own all intellectual
property rights in the Services and the Documentation.
Except as expressly stated herein, these Conditions do
not grant the Customer any rights to, or in, patents,
copyrights, database right, trade secrets, trade
names, trade marks (whether registered or
unregistered), or any other rights or licences in
respect of the Services or the Documentation.
10.2 Subject to clause 10.3, Zenotech confirms that it
has all the rights in relation to the Services and the
Documentation that are necessary to grant all the
rights it purports to grant under, and in accordance
with, the terms of these Conditions.
10.3 It is acknowledged that certain elements of the
Software contain or are derived from open source code,
and that such elements are provided, and must be used,
in accordance with the appropriate license terms.
10.4 Subject always to the applicable licensing terms,
the Customer shall be entitled to alter or modify the
open source elements of the code at its own risk.
Zenotech may (at its discretion and subject to such
conditions as Zenotech’s shall impose) permit the
Customer to make any such altered or modified code
available on the Portal to other customers provided
that the Customer shall fully indemnify Zenotech
against any and all costs, losses, liabilities and
expenses it may incur as a consequence. Any such
altered or modified code made available on or via
Zenotech’s website shall be made available on the
terms set out at zenotech.com.
11. Confidentiality
11.1 Each party may be given access to Proprietary
Information from the other party in order to perform
its obligations under these Conditions. A party's
Proprietary Information shall not be deemed to include
information that:
(a) is or becomes publicly known other than through
any act or omission of the receiving party;
(b) was in the other party's lawful possession
before the disclosure;
(c) is lawfully disclosed to the receiving party by
a third party without restriction on disclosure;
(d) is independently developed by the receiving
party, which independent development can be shown by
written evidence; or
(e) is required to be disclosed by law, by any court
of competent jurisdiction or by any regulatory or
administrative body.
11.2 Each party shall hold the other's Proprietary
Information in confidence and, unless required by law,
not make the other's Proprietary Information available
to any third party, or use the other's Proprietary
Information for any purpose other than the
implementation of these Conditions.
11.3 Each party shall take all reasonable steps to
ensure that the other's Proprietary Information to
which it has access is not disclosed or distributed by
its employees or agents in violation of the terms of
these Conditions.
11.4 Neither party shall be responsible for any loss,
destruction, alteration or disclosure of Proprietary
Information caused by any third party.
11.5 The Customer acknowledges that details of the
Services, and the results of any performance tests of
the Services, constitute Zenotech's Proprietary
Information.
11.6 Zenotech acknowledges that the Customer Data is
the Proprietary Information of the Customer.
11.7 This clause 11 shall survive termination of these
Conditions, however arising.
12. Indemnity
12.1 The Customer shall defend, indemnify and hold
harmless Zenotech against claims, actions,
proceedings, losses, damages, expenses and costs
(including without limitation court costs and
reasonable legal fees) arising out of or in connection
with the Customer's use of the Services and/or
Documentation, provided that:
(a) the Customer is given prompt notice of any such
claim;
(b) Zenotech provides reasonable co-operation to the
Customer in the defence and settlement of such
claim, at the Customer's expense; and
(c) the Customer is given sole authority to defend
or settle the claim.
13. Limitation of liability
13.1 This clause 13 sets out the entire financial
liability of Zenotech (including any liability for the
acts or omissions of its employees, agents and
sub-contractors) to the Customer:
(a) arising under or in connection with these
Conditions;
(b) in respect of any use made by the Customer of
the Services and Documentation or any part of them;
and
(c) in respect of any representation, statement or
tortious act or omission (including negligence)
arising under or in connection with these
Conditions.
13.2 Except as expressly and specifically provided in
these Conditions:
(a) the Customer assumes sole responsibility for
results obtained from the use of the Services and
the Documentation by the Customer, and for
conclusions drawn from such use. Zenotech shall have
no liability for any damage caused by errors or
omissions in any information, instructions or
scripts provided to Zenotech by the Customer in
connection with the Services, or any actions taken
by Zenotech at the Customer's direction;
(b) all warranties, representations, conditions and
all other terms of any kind whatsoever implied by
statute or common law are, to the fullest extent
permitted by applicable law, excluded from these
Conditions; and
(c) the Services and the Documentation are provided
to the Customer on an "as is" basis.
13.3 Nothing in these Conditions excludes the
liability of Zenotech:
(a) for death or personal injury caused by
Zenotech's negligence; or
(b) for fraud or fraudulent misrepresentation.
13.4 Subject to clause 13.2 and clause 13.3:
(a) Zenotech shall not be liable whether in tort
(including for negligence or breach of statutory
duty), contract (including indemnity),
misrepresentation, restitution or otherwise for any
loss of profits, loss of business, depletion of
goodwill and/or similar losses or loss or corruption
of data or information, or pure economic loss, or
for any special, indirect or consequential loss,
costs, damages, charges or expenses however arising
under these Conditions; and
(b) Zenotech's total aggregate liability in contract
(including indemnity), tort (including negligence or
breach of statutory duty), misrepresentation,
restitution or otherwise, arising in connection with
the performance or contemplated performance of these
Conditions shall be limited to the lower of
£2,000,000 and the total Subscription Fees
paid for the Subscriptions during the 12 months
immediately preceding the date on which the claim
arose.
13.5 It is acknowledged that Zenotech is not able to
obtain insurance for provision of the Services to the
nuclear or aerospace industries on commercially viable
terms. The Customer therefore agrees to assume all
risk in relation to such use of the Services and
accordingly Zenotech shall not be liable or
responsible for, or in relation to, any such use of
the Services.
14. Termination
14.1 Without prejudice to any other rights or remedies
to which the parties may be entitled, either party may
terminate these Conditions without liability to the
other if:
(a) the other party commits a material breach of any
of the terms of these Conditions and (if such a
breach is remediable) fails to remedy that breach
within 5 days of that party being notified in
writing of the breach; or
(b) an order is made or a resolution is passed for
the winding up of the other party, or circumstances
arise which entitle a court of competent
jurisdiction to make a winding-up order in relation
to the other party; or
(c) an order is made for the appointment of an
administrator to manage the affairs, business and
property of the other party, or documents are filed
with a court of competent jurisdiction for the
appointment of an administrator of the other party,
or notice of intention to appoint an administrator
is given by the other party or its directors or by a
qualifying floating charge holder (as defined in
paragraph 14 of Schedule B1 to the Insolvency Act
1986); or
(d) a receiver is appointed of any of the other
party's assets or undertaking, or if circumstances
arise which entitle a court of competent
jurisdiction or a creditor to appoint a receiver or
manager of the other party, or if any other person
takes possession of or sells the other party's
assets; or
(e) the other party makes any arrangement or
composition with its creditors, or makes an
application to a court of competent jurisdiction for
the protection of its creditors in any way; or
(f) the other party ceases, or threatens to cease,
to trade; or
(g) there is a change of control of the other party
within the meaning of section 1124 of the
Corporation Tax Act 2010; or
(h) the other party takes or suffers any similar or
analogous action in any jurisdiction in consequence
of debt.
14.2 On termination of the Contract for any reason:
(a) all licences granted under these Conditions
shall immediately terminate;
(b) each party shall return and make no further use
of any equipment, property, Documentation and other
items (and all copies of them) belonging to the
other party;
(c) Zenotech may destroy or otherwise dispose of any
of the Customer Data in its possession unless
Zenotech receives, no later than ten days after the
effective date of the termination of the Services, a
written request for the delivery to the Customer of
the then most recent back-up of the Customer Data.
Zenotech shall use reasonable commercial endeavours
to deliver the back-up to the Customer within 30
days of receipt of such written request, provided
that the Customer has, at that time, paid all fees
and charges outstanding at and resulting from
termination (whether or not due at the date of
termination). The Customer shall pay all reasonable
expenses incurred by Zenotech in returning or
disposing of Customer Data; and
(d) the accrued rights of the parties as at
termination, or the continuation after termination
of any provision expressly stated to survive or
implicitly surviving termination, shall not be
affected or prejudiced.
15. Force majeure
Zenotech shall have no liability to the Customer under
these Conditions if it is prevented from or delayed in
performing its obligations under these Conditions, or
from carrying on its business, by acts, events,
omissions or accidents beyond its reasonable control,
including, without limitation, strikes, lock-outs or
other industrial disputes (whether involving the
workforce of Zenotech or any other party), failure of
a utility service or transport or telecommunications
network, act of God, war, riot, civil commotion,
malicious damage, compliance with any law or
governmental order, rule, regulation or direction,
accident, breakdown of plant or machinery, fire,
flood, storm or default of suppliers or
sub-contractors, provided that the Customer is
notified of such an event and its expected duration.
16. Waiver
16.1 A waiver of any right under these Conditions is
only effective if it is in writing and it applies only
to the party to whom the waiver is addressed and to
the circumstances for which it is given.
16.2 Unless specifically provided otherwise, rights
arising under these Conditions are cumulative and do
not exclude rights provided by law.
17. Severance
17.1 If any provision (or part of a provision) of
these Conditions is found by any court or
administrative body of competent jurisdiction to be
invalid, unenforceable or illegal, the other
provisions shall remain in force.
17.2 If any invalid, unenforceable or illegal
provision would be valid, enforceable or legal if some
part of it were deleted, the provision shall apply
with whatever modification is necessary to give effect
to the commercial intention of the parties.
18. Entire agreement
18.1 These Conditions, and any documents referred to
in it, constitute the whole agreement between the
parties and supersede any previous arrangement,
understanding or agreement between them relating to
the subject matter they cover.
18.2 Each of the parties acknowledges and agrees that
in entering into these Conditions it does not rely on
any undertaking, promise, assurance, statement,
representation, warranty or understanding (whether in
writing or not) of any person (whether party to these
Conditions or not) relating to the subject matter of
these Conditions, other than as expressly set out in
these Conditions.
19. Assignment
19.1 The Customer shall not, without the prior written
consent of Zenotech, assign, transfer, charge,
sub-contract or deal in any other manner with all or
any of its rights or obligations under these
Conditions.
19.2 Zenotech may at any time assign, transfer,
charge, sub-contract or deal in any other manner with
all or any of its rights or obligations under these
Conditions.
20. No partnership or agency
Nothing in these Conditions is intended to or shall
operate to create a partnership between the parties,
or authorise either party to act as agent for the
other, and neither party shall have the authority to
act in the name or on behalf of or otherwise to bind
the other in any way (including, but not limited to,
the making of any representation or warranty, the
assumption of any obligation or liability and the
exercise of any right or power).
21. Third party rights
These Conditions does not confer any rights on any
person or party (other than the parties to these
Conditions and, where applicable, their successors and
permitted assigns) pursuant to the Contracts (Rights
of Third Parties) Act 1999.
22. Governing law and jurisdiction
22.1 These Conditions and any disputes or claims
arising out of or in connection with it or its subject
matter or formation (including non-contractual
disputes or claims) are governed by, and construed in
accordance with, the law of England.
22.2 The parties irrevocably agree that the courts of
England have exclusive jurisdiction to settle any
dispute or claim that arises out of or in connection
with these Conditions or its subject matter or
formation (including non-contractual disputes or
claims).
Privacy Policy
EPIC is a Zenotech Ltd product. Zenotech Ltd (“We”) are
committed to protecting and respecting your privacy.This
policy sets out the basis on which any personal data we
collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to
understand our views and practices regarding your
personal data and how we will treat it.
For the purpose of Data Protection, the data controller
is Zenotech Ltd, Registered Office : 1 Larkfield Grove,
Chepstow, Monmouthshire, NP16 5UF, UK.
Why do we collect information from you
We collect some personal information from you when you
sign up for an EPIC account. We collect this data as
part of the contract of providing the EPIC service.
What do we collect and what do we do with it?
When you sign up for an account we may collect and
process the following personal data:
Your email address
Your email address is used to sign into EPIC and for
email communications from EPIC. For example it is used
to send you any job notification alerts you request.
We may also send you emails that relate directly to
the EPIC service. When you sign up you are also given
the option of adding your email address to our
newsletter, if you do this then you will also be sent
the occasional email relating to EPIC or other
Zenotech services. You can opt-out of this mailing
list at anytime by following the links on the emails.
Your name
Your name is just used for personalising the EPIC
service.
Your IP Address and Browser information
We may collect information about your computer,
including where available your IP address, operating
system and browser type, for system administration and
to help improve our service. We make use of Google
Analytics to track site usage and browsing actions, we
don’t pass any personal account information to Google
but your IP address and browser information will be
processed by Google Analytics. This information will
be removed from Google Analytics after 12 months of
inactivity and only non identifying aggregate data
retained. We do not pass any EPIC account identifiers
to Google Analytics. We also use your IP address to
check your location when adding payment details, this
information is stored by us.
Signing in/up with Google
If you sign in with your Google account then EPIC will
recieve your email address and name from Google, this
will be stored in EPIC along with a token that links
to your Google account. No other information is
requested or required from your Google login. You can
unlink your EPIC account from Google by viewing the
security settings on the EPIC profile page.
Payment details
If you choose to pay by credit card we will request
your card information and billing address. The card
details are stored with a 3rd Party (Stripe &
Xero) and your billing address is held by us. This is
stored purely for billing purposes and will not be
used for marketing or passed onto anyone else.
Where do we store your personal data
The data that we collect from you is stored within the
European Economic Area (“EEA”). When we use a 3rd party
data processor outside the EU we ensure that they are
operating in a country, territory or organisation that
has been deemed to ensure an adequate level of
protection (for example, they comply with with the EU-US
privacy shield framework). All information you provide
to us is stored on our secure servers. Where we have
given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We
ask you not to share a password with anyone.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do
our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our
site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures
and security features to try to prevent unauthorised
access.
What about data i upload to epic?
Zenotech do not own or control any of the data that you
upload to the EPIC service, this “Customer Data” is
completely under your control. Your Customer Data is
kept on an encrypted data store and access is only
granted to users that you explicitly share data with.
Zenotech are acting as a data processor for this data
and have no involvement in the collection or use of an
personal data uploaded as Customer Data. As such we do
not have the associated responsibilities of a data
controller for this data under EU law. Where Customer
Data is passed to a third party it will only be for the
purposes of providing the EPIC service and only when the
user has authorised this via EPIC.
How long do we keep data?
We will retain Personal Data for the period necessary to
provide the EPIC service to you unless a longer
retention period is required or permitted by law
Disclosure of your information
We may disclose your personal information to any member
of our group, which means our subsidiaries, our ultimate
holding company and its subsidiaries, as defined in
section 1159 of the Companies Act 2006.
We may disclose your personal information to third
parties:
In the event that we sell or buy any business or
assets, in which case we may disclose your personal
data to the prospective seller or buyer of such
business or assets.
If Zenotech Ltd or substantially all of its
assets are acquired by a third party, in which case
personal data held by it about its members will be one
of the transferred assets.
If we are under a duty to disclose or share your
personal data in order to comply with any legal
obligation, or in order to enforce or apply our terms
of use Terms Of Use and other agreements; or to
protect the rights, property, or safety of Zenotech
Ltd , our customers, members or others. This includes
exchanging information with other companies and
organisations for the purposes of fraud protection and
credit risk reduction.
Data breaches
We take data security very seriously but if we do become
aware of a breach we will inform the Information
Commissioner's Office (ICO) within 72 hours and contact
any affected users by email as soon as possible.
Your rights
You have the right to access, correct and request
removal of personal information that we hold about you.
You can correct your personal information via your
profile on the EPIC portal. Alternatively if you would
like to exercise this right then please contact us.
Changes to our privacy policy
Any changes we may make to our privacy policy in the
future will be posted on this page and, where
appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy
policy are welcomed and should be addressed to Zenotech
Ltd, 1 Larkfield Grove, Chepstow, Monmouthshire, NP16
5UF, UK or
privacy@zenotech.com
Cookies
Cookies are very small text files that are stored on
your computer when you visit some websites. We use a
number of different cookies on our site. If you do not
know what cookies are, or how to control or delete them,
then we recommend you visit
http://www.aboutcookies.org
for detailed guidance.
The list below describe the cookies we use on this site
and what we use them for.
First Party cookies
These are cookies that are set by this website directly.
We use a session cookie to remember your log-in and
where you are in the EPIC process. We deem these as
being strictly necessary to the working of the website.
You may refuse to accept cookies by activating the
setting on your browser which allows you to refuse the
setting of cookies. However, if you select this setting
you may be unable to access certain parts of our site.
Unless you have adjusted your browser setting so that it
will refuse cookies, our system will issue cookies when
you log on to our site.
We use Google Analytics to collect information about
visitor behaviour. Google Analytics stores information
about what pages you visit, how long you are on the
site, how you got here and what you click on. This
Analytics data is collected via a JavaScript tag in the
pages of our site and is not tied to personally
identifiable information.We therefore do not collect or
store your personal information (e.g. your name or
address) so this information cannot be used to identify
who you are. You can find out more about Google’s
position on privacy as regards its analytics service at
http://www.google.com/intl/en_uk/analytics/privacyoverview.html
Third Party cookies
These are cookies set on your machine by external
websites whose services are used by EPIC. We don't
currently require any third party cookies to be set in
order for EPIC to be function.
High Performance Computing
Accelerate your simulations with EPIC HPC
Why you might need HPC?
Accessing large scale High Performance Computing resources
can have a dramatic impact on productivity. Complete
complex simulations in a fraction of your current runtime,
perform more simulations in parallel or run higher
fidelity simulations - access to more computing gives you
a real advantage.
What does EPIC do?
EPIC lets you run a range of engineering simulation software
on High Performance Computing clusters. Users with little or
no HPC knowledge can start running simulation tasks in
parallel on world class HPC clusters.
Case studies
Real world problems solved by EPIC
Greater Gabbard
The wind energy sector has typically relied on a mix
of analysis techniques because of the historically
high cost of computing resources...
EPIC connects you to a wide range of HPC resources in a way
that suits you. You can use it as a simple submission
interface to specialist supercomputing resources or a tool to
quickly and easily launch your own HPC cluster in the cloud.
Thousands of cores
EPIC is your gateway to thousands of cores from multiple
HPC providers.
Scale your jobs quicky and easily. Submit cases to a larger
HPC resource in 5 simple steps.
1
Upload
Data
Upload your simulation case via the browser or using an S3
compatible tool.
2
Choose
Application
Select your application from a list of pre-installed
applications and configure the simulation case.
3
Choose
HPC
EPIC presents you with a list of providers that can run
your case with an estimated job cost.
4
Submit
Job
EPIC takes care of data staging and running your job.
Monitor logs and output from the portal.
5
View
Results
Download the results from EPIC or start a remote Desktop
node to view without downloading.
Performance. Scale. Control
Access world class Supercomputing and cloud HPC resources in
one place
Control
Simple access and control.
API
CLI
Browser
Resource
A diverse range of HPC at your fingertips.
Super Computers
Internal HPC
Cloud HPC
Applications
Tested and optimised applications ready to run on EPIC.
Find out more
Start your Job's in the cloud
Get £10.00 of FREE credit!
...The EPIC on-demand
high performance computing service by Zenotech has
been for us something of a game changer: the
straightforward, secure access to scalable HPC
resources has allowed us to deliver high value
engineering services significantly faster and better
than before...
Steve Walker, Arup
Greater Gabbard
Summary
The wind energy sector has typically relied on a mix of
analysis techniques because of the historically high cost of
computing resources for computational fluid dynamics. This
study was looking at demonstrating that a combination of CFD
tools and access to HPC via EPIC could change this. The
simulation was of the Greater Gabbard offshore wind farm and
simulated the 140 turbines at 36 different wind directions
using the zCFD solver.
Resources
The study was able to all complete 36 wind directions for
the Greater Gabbard wind farm with turbine wake interactions
within a 6-hour wall clock elapsed time on the Scafell Pike
cluster, with each wind direction taking around 1.8hrs. At
its peak the simulation was using 15,000 cores. The total
cost of this simulation was less than £1000.
Transonic Cavity
Summary
This is an incredibly demanding case looking at the flow
over an open cavity at transonic speeds. The case has
certain combination of geometric and flow parameters that
can present highly non-linear and periodic coupling, between
hydrodynamic instabilities and acoustics phenomena, leading
to an acoustics feedback loop.
Resources
By using EPIC the team running the case have been able to
make use of a variety of resources to run this case,
including Academic supercomputers and Oracle Cloud
Infrastructure. The case scales to over 3000 CPU cores and
over 1 million core hours have been used so far.
Oil Reservoir Simulation
Summary
This was a piece of custom work undertaken with EPIC looking
at the optimisation of well placement for Oil & Gas
extraction. By factoring in uncertainty about the simulation
inputs the project was able to demonstrate a significant
impact on the NPV of the simulated field.
Resources
The case used the TNavigator tool from Rock Flow Dynamics
and made use of a fleet of resources from Amazon Web
Services. By using the Spot market EPIC was able to run
100’s of simulations in parallel and complete the
optimisation in a matter of days for less than $750.