Privacy Policy
EPIC is a Zenotech Ltd product. Zenotech Ltd (“We”) are
committed to protecting and respecting your privacy.This
policy sets out the basis on which any personal data we
collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to
understand our views and practices regarding your
personal data and how we will treat it.
For the purpose of Data Protection, the data controller
is Zenotech Ltd, Registered Office : 1 Larkfield Grove,
Chepstow, Monmouthshire, NP16 5UF, UK.
Why do we collect information from you
We collect some personal information from you when you
sign up for an EPIC account. We collect this data as
part of the contract of providing the EPIC service.
What do we collect and what do we do with it?
When you sign up for an account we may collect and
process the following personal data:
- Your email address
-
Your email address is used to sign into EPIC and for
email communications from EPIC. For example it is used
to send you any job notification alerts you request.
We may also send you emails that relate directly to
the EPIC service. When you sign up you are also given
the option of adding your email address to our
newsletter, if you do this then you will also be sent
the occasional email relating to EPIC or other
Zenotech services. You can opt-out of this mailing
list at anytime by following the links on the emails.
- Your name
-
Your name is just used for personalising the EPIC
service.
- Your IP Address and Browser information
-
We may collect information about your computer,
including where available your IP address, operating
system and browser type, for system administration and
to help improve our service. We make use of Google
Analytics to track site usage and browsing actions, we
don’t pass any personal account information to Google
but your IP address and browser information will be
processed by Google Analytics. This information will
be removed from Google Analytics after 12 months of
inactivity and only non identifying aggregate data
retained. We do not pass any EPIC account identifiers
to Google Analytics. We also use your IP address to
check your location when adding payment details, this
information is stored by us.
- Signing in/up with Google
-
If you sign in with your Google account then EPIC will
recieve your email address and name from Google, this
will be stored in EPIC along with a token that links
to your Google account. No other information is
requested or required from your Google login. You can
unlink your EPIC account from Google by viewing the
security settings on the EPIC profile page.
- Payment details
-
If you choose to pay by credit card we will request
your card information and billing address. The card
details are stored with a 3rd Party (Stripe &
Xero) and your billing address is held by us. This is
stored purely for billing purposes and will not be
used for marketing or passed onto anyone else.
Where do we store your personal data
The data that we collect from you is stored within the
European Economic Area (“EEA”). When we use a 3rd party
data processor outside the EU we ensure that they are
operating in a country, territory or organisation that
has been deemed to ensure an adequate level of
protection (for example, they comply with with the EU-US
privacy shield framework). All information you provide
to us is stored on our secure servers. Where we have
given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We
ask you not to share a password with anyone.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do
our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our
site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures
and security features to try to prevent unauthorised
access.
What about data i upload to epic?
Zenotech do not own or control any of the data that you
upload to the EPIC service, this “Customer Data” is
completely under your control. Your Customer Data is
kept on an encrypted data store and access is only
granted to users that you explicitly share data with.
Zenotech are acting as a data processor for this data
and have no involvement in the collection or use of an
personal data uploaded as Customer Data. As such we do
not have the associated responsibilities of a data
controller for this data under EU law. Where Customer
Data is passed to a third party it will only be for the
purposes of providing the EPIC service and only when the
user has authorised this via EPIC.
How long do we keep data?
We will retain Personal Data for the period necessary to
provide the EPIC service to you unless a longer
retention period is required or permitted by law
Disclosure of your information
We may disclose your personal information to any member
of our group, which means our subsidiaries, our ultimate
holding company and its subsidiaries, as defined in
section 1159 of the Companies Act 2006.
We may disclose your personal information to third
parties:
-
In the event that we sell or buy any business or
assets, in which case we may disclose your personal
data to the prospective seller or buyer of such
business or assets.
-
If Zenotech Ltd or substantially all of its
assets are acquired by a third party, in which case
personal data held by it about its members will be one
of the transferred assets.
-
If we are under a duty to disclose or share your
personal data in order to comply with any legal
obligation, or in order to enforce or apply our terms
of use Terms Of Use and other agreements; or to
protect the rights, property, or safety of Zenotech
Ltd , our customers, members or others. This includes
exchanging information with other companies and
organisations for the purposes of fraud protection and
credit risk reduction.
Data breaches
We take data security very seriously but if we do become
aware of a breach we will inform the Information
Commissioner's Office (ICO) within 72 hours and contact
any affected users by email as soon as possible.
Your rights
You have the right to access, correct and request
removal of personal information that we hold about you.
You can correct your personal information via your
profile on the EPIC portal. Alternatively if you would
like to exercise this right then please contact us.
Changes to our privacy policy
Any changes we may make to our privacy policy in the
future will be posted on this page and, where
appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy
policy are welcomed and should be addressed to Zenotech
Ltd, 1 Larkfield Grove, Chepstow, Monmouthshire, NP16
5UF, UK or
privacy@zenotech.com