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Zenotech shall have no liability to the Customer under these Conditions if it is prevented from or delayed in performing its obligations under these Conditions, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Zenotech or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
Nothing in these Conditions is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
These Conditions does not confer any rights on any person or party (other than the parties to these Conditions and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
EPIC is a Zenotech Ltd product. Zenotech Ltd (“We”) are committed to protecting and respecting your privacy.This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of Data Protection, the data controller is Zenotech Ltd, Registered Office : 1 Larkfield Grove, Chepstow, Monmouthshire, NP16 5UF, UK.
We collect some personal information from you when you sign up for an EPIC account. We collect this data as part of the contract of providing the EPIC service.
When you sign up for an account we may collect and process the following personal data:
The data that we collect from you is stored within the European Economic Area (“EEA”). When we use a 3rd party data processor outside the EU we ensure that they are operating in a country, territory or organisation that has been deemed to ensure an adequate level of protection (for example, they comply with with the EU-US privacy shield framework). All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Zenotech do not own or control any of the data that you upload to the EPIC service, this “Customer Data” is completely under your control. Your Customer Data is kept on an encrypted data store and access is only granted to users that you explicitly share data with. Zenotech are acting as a data processor for this data and have no involvement in the collection or use of an personal data uploaded as Customer Data. As such we do not have the associated responsibilities of a data controller for this data under EU law. Where Customer Data is passed to a third party it will only be for the purposes of providing the EPIC service and only when the user has authorised this via EPIC.
We will retain Personal Data for the period necessary to provide the EPIC service to you unless a longer retention period is required or permitted by law
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We may disclose your personal information to third parties:
We take data security very seriously but if we do become aware of a breach we will inform the Information Commissioner's Office (ICO) within 72 hours and contact any affected users by email as soon as possible.
You have the right to access, correct and request removal of personal information that we hold about you. You can correct your personal information via your profile on the EPIC portal. Alternatively if you would like to exercise this right then please contact us.
Cookies are very small text files that are stored on your computer when you visit some websites. We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for.
These are cookies set on your machine by external websites whose services are used by EPIC. We don't currently require any third party cookies to be set in order for EPIC to be function.
We welcome any enquiry so don’t be shy and get in touch.